Make sure you’ve grant the “Physical activity” permission. If you’ve denied the permission, you can allow it again in Settings → Apps → Fitness RPG → Permisison → Physical activity.
Allow the ‘notification permission’ and check your Notification center when the app is opened. You should see a ‘Step count’ notification and shaking your phone should increase the steps.
3. For phone models that don’t track steps when the game is closed
For phone models which don’t support the ‘fitness co-chip’, the game must run in the background to track steps. In that case, please ‘whitelist’ the game in Battery settings so it’s not removed by the system. Click here for instructions.
If you haven’t connected your phone, please check this post.
My steps are being tracked and it’s showing in my notifications area like you show. But when I enter the game it’s not allowing me to collect any energy. U can easily look at my account and see I got 80k steps an not 80k steps worth of energy. Again today I was only able to get away with 30k steps worth of energy. My game is still in the background otherwise indolent be getting what I’m getting. Even doing small tests of 100 steps and still can’t collect anything.
hey, carlie again.
i let it run in the background and i saw it in my notification bar. i put my device in my pocket and went on a walk yesterday, and when i got home, i checked my steps, and it said 0, so i tried to shake it to make it go up, and it didn’t, so i tried to do the same in the app, because steps seemed to go up while the app was open, and it didnt, so i dont really know whats up.
My steps are being tracked and it’s showing in my notifications area like you show. But when I enter the game it’s not allowing me to collect any energy. U can easily look at my account and see I got 80k steps an not 80k steps worth of energy. Again today I was only able to get away with 30k steps worth of energy. My game is still in the background otherwise indolent be getting what I’m getting. Even doing small tests of 100 steps and still can’t collect anything.
Hi,
It’s the second time I have this problem : Everything is normal, then, with no reason why, steps are not counted anymore in the game. I close the app, reboot my android… nothing works.
The app displayed in the notification bar counts my steps (but the number is not the same as the number shown in game : 159 vs 8932), and the app is still in the background.
Last time, I had to wait 2/3 days then it worked again.
What could I do to be able to play and have my daily 20k steps ?
My ID : zpj499
