Hi Vivian,
Pocket Plants username is limited to 8 characters, do you think you might have used another name?
Also, can I please grab your current game ID? The ID is found on the game settings page. We can try to find some useful information using that ID to locate your previous progress.
Thank you!
Hi Mzmiqeyt,
Can I please grab your game ID? Did you purchase any rubies from the ruby shop (in-app purchase)? The the rollback reset the ruby purchase? Thank you!
Hi Vivian,
Thank you for your patience! The data has been restored to the new ID. Please let me know if you have any issues accessing it. Thank you!
It’s working!!! Thanks a lot…
Here is my new Id: FPa$pUhXi
Hi Kalidarl,
Thank you for your patience. The progress has been transferred to the new ID. Would you like to check if everything is OK now? Thank you!
IT won’t open again. It just keeps crashing. 
Old User name: micmimi
Old ID:MCSGRCTKp
New ID:vCEQqs~Eg
I believe my id was and still is hianfar. I was fairly far along in the game (and had purchased a gem tree) and this morning it opened as if i was a brand new player. Now what?
User ID: MCvf-9RKB
I lost about a week’so worth of progress. Thanks.
Hi,
I lost all of my progress once I installed the update just today. I am unsure if my username or ID changed but my username is currently Braelyn and my ID is MCaF8*wtp
It just crashes without opening again.
Hi Kalidarl,
Really sorry this is happening again. We are urgently investigating the crash issue. I will get back to you ASAP on that. Thank you!
Hi Lalexxia,
Which world were you at before the incident?
I was more than halfway through world 4.
Hi Hianfar,
We tried to search with the username ‘hianar’ and haven’t got any results. Do you think you could have used another username? Please don’t worry if you can’t remember, we can dig up some useful information using your current game ID. The game ID can be found on the game settings page. You will need to go through the new player tutorial before settings icon becomes available.
We are really sorry for the troubles caused. Thank you for your patience.
Hi yosuzu,
Thank you for your patience. The progress has been transferred to the new ID. Could you double check if everything is OK now? Thank you!
My data was transfarred. Thank you very much.
Hi! Thank you for restoring my progress but I had also unlocked the amethyst tree before the progress loss. Can you please unlock it again?
