Some players are experiencing progress lost issue with the latest update v2.1.6. We are investigating the issue urgently and will find a fix ASAP.
There are three data loss issues reported in the latest update v2.1.6.
- Lost all progress right after the new update
- Hours or days of game progress rolled back, eg: unlocked plant went back to locked status overnight, or game saving time stamp rolled back to an earlier date or time
- Similar to #2, some part of progress rolled back, however, spent gems did not roll back
If you are affected by issue #1, ie, lost all data right after the update, please leave your old game ID (before the incident), username and new ID (after the incident) in the reply section.
We will try to locate your progress in the database and restore them to your new ID. (Please leave a note if the ID remains the same before and after the incident. We can use the same ID to restore progress too.)
We have made urgent patches to our server end, hoping to fix issue #2 & #3. For those who are having this issue, could you double check for us if the issue goes away on your end?
Thank you very much for your patience and support!