The “Wake Up” button didn`t do anything to end my sleep session, now it is passed my wake up time, it changed to “Quit” but still does not work.
The phone was in flight mode during the night, but I reconnected as soon as I got up. Could that have caused the issue?
Now the app is frozen on the sleep constellation screen and I have no way to leave or use the other functions of the app. Restarting app or phone does not do anything.
Can you kindly help me please.
This happened with me too. However, as a quick fix, I deleted the app data from android settings > app settings, and restarted the app. It worked.
This happens when not connected to internet.
Thanks for your answer, however I have an iPhone and as far as I know, there is no option to delete the cache. I would like to avoid to delete the app and loose my progress, as I probably would not start from scratch 
The sleep session really drained my batteries phone, therefore I tried if flight mode might help. Is that the same for you?
Hi, thank you for reaching out. This is really weird. Can you please let me know your game id to investigate? (you can restart the app and the game id is located below the loading bar)
Hi, thanks for getting back to me. My ID is: 8yjvgk
Would be great if you can fix it.
Thank you for the update. I’ve looked into your data and it seems to be fine (just way over the wakeup time which should give you the ‘sleep fail’ screen). Can you please share a screenshot/video capture and send it to mars.zhu@shikudo.com so we can check how you stuck at the sleep screen?
Thank you for your help!
Hi @marspark. I would really appreciate if you could take a look at my reported bug here: Not getting ads after my trial period ended
I am not getting ad rewards after my trial period of full version ended.
I have reported it a couple of weeks ago, yet no response on it.
Hi @marspark. I sent you a screenshot on Friday. Have you received my e-mail and could you already check what the issue is? Thanks a lot!
Hi @Kermit, thank you for your patience. I’ve reset your sleep session. Can you please check if you can continue?
Thanks!
Hi @marspark, no unfortunately it is still the same. Is there something else you can try?
Thanks a lot for your efforts!
Did you exit the app (remove from background) then re-open the app? It should clear the sleep session.
Of course, I have done that dozens of times. The app restarts, I briefly (less than a second) see my garden and than the sleep screen blocks everything!
Flight mode might have disrupted the app’s syncing or session-end logic. If restarting the app and phone doesn’t help, try clearing the app cache or reinstalling. Also, check if the app has offline mode bugs reported by other users.