Yellow chips disappeare

I am new to this game. I bought yellow chips with rubies. But after buying a super plant with that it disappears and plant is not added to the store. What’s to be done to buy yellow , blue and purple chips?

Can you pls forward the payment receipt and game id forward to mars.zhu@shikudo.com?

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@Tavi Thank you for reaching out. Can you please let me know your game id for investigation?