Videos not loading. Game freezes


#1

Every time I try to play a video to get gems or to get plant order, the video starts to play and then freezes. I have to force quit the game and restart but videos still freezes no matter what. Please help fix this!


#2

Hi Janet_YP,

We will definitely refer this issue to our ads mediation supplier.

Are you on Android or iPhone? Which country are you from? Do you have troubles with all ads or just with some ads. Do you remember which ads provider it was?

Thank you!