Topaz not Syncing from Apple Watch app

So my steps are syncing just fine from the Apple Watch/Health to the app but the chests that I obtain from the second screen of the Watch app are not syncing to the phone app. Does anyone know a fix for this? Thanks.

Hi, thank you for reaching out. Were you able to collect the crystals?

No. I’ve been keeping track of it every day and the amount hasn’t changed even though I claim the chests on the Apple Watch.