The app keeps freezing and deleting progress

I keep opening the app and it will freeze or won’t allow me to do anything like combine and unlock plants. Then if I go out and come back in it deletes the little bit it let me do if anything at all. I tried deleting and re-downloading and it didn’t work. I restarted my progress from scratch and it isnt working. I cant even get to my user ID. Please help.

Hi,

Thank you for reaching out. Can I please grab your phone model and os version so we can try to duplicate your issue on our testing devices?

Thanks!
Mars

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Model: SM-S237VL
OS: 14

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