I’ve just paid for my extended superpass subscription, but why the status showing me that I’m not. Moreover there are popup menus keep appearing saying that my subscription is expired. But i just paid for it, how could it be expired?
Help please
Hi @richrikiardian, please don’t panic 
A few questions:
- iOS or Android?
- when did you purchase superpass subscription for the first time.
- your id
You can send me an email for faster response: mars.zhu@shikudo.com. I’ll assist as fast as I can but expect some delays since I’m travelling.
Mars
The issue should be fixed, please give it a try and let me know if there’s any issue.