Both yesterday morning and this morning, I’m having problems with my reward collection. The app freezes in the process and I have to close it and reopen, only to find all the rewards are gone. Yesterday it froze after I hit the “Watch Ad” button, but before the ad started. Today it froze at the end of the ad. That’s ~70k silver and ~275 ancient runes lost, not a small amount, especially since I watch the ads so that’s an additional ~28k of silver lost. This has only happened after the current upgrade.
When I restarted the app this morning and used the super pass magnet to collect the rewards, instead of collecting the 35k silver that had accumulated over the last 12 hours, it only collected 6k silver and 6 ancient runes- so random.
Thankfully, no freezing during the reward collection this morning. However, this afternoon, after 8.5 hours- no rewards had even accumulated! I had left the app running so it must have frozen in the background? I can’t understand it. I’ve had no issues with reward collection during my 2.5 months of play up to this point and now I’ve missed out on one “max” reward collection (>8 hours between collection times) every day since the recent update.
Same problem, haven’t opened the app for half a day and then when I tapped that magnet I only got a few coins and 6 medals… I had this happen in the morning too when I left it overnight but I thought it’s just a one time glitch, but now that it happened again I think there is something wrong
Thank you all for your help and patience. We’ve found the issue.
We are preparing for a large feature update tonight (finally) and will include the fix in it. We’ll send out compensation after the version is rolled out. In the meantime, you can click the resource individually (don’t use the magnet) to collect resource.