Subscription Error/bug

I switched to a yearly subscription from a quarterly before the next payment for the quarterly was due but was charged for the yearly upon switching. A while later I was also charged for a quarterly subscription. Why was I charged for both and why does it still say quarterly subscription when I have proof I should be on yearly?

Second time posting this


Hi, thank you for reaching out. Can I please grab your game id for investigation? Rest assured that we’ll refund you if you are charged additional times. Please send the game id to mars.zhu@shikudo.com for faster response.

Thank you for your patience!

My game ID is p7v4jp