Stopped loading at 91%?

Hello so I’ve been playing this game a while and I’m currently on the zoo world, about 5 plants from completing it and I’ve been trying to get on the app for a couple of days now and it’s only loading to 91%? D; I’ve closed the app down completely and tried restarting my phone but it didn’t work. I don’t want to reinstall incase I loose data so idk what else to do

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Okay I got impatient and reinstalled and I lost my data D; can I get this back?

Sorry for the delayed reply. Can I please grab your current game ID? Are you on Android?