Shop items are locked

Why shop items are not available to buy? I am in world5 but still I can’t buy anything because items are locked. Is it normal?

My ID is @PZjgjyXMgB

Hi @Mach thank you for reaching out. Are you talking about the cash shop? Can you please leave a screenshot?

No I don’t mean cash shop.

Hi @Mach, please make sure you download the game through the Google Play app, and you can access Google’s service (you can try to download other games through Google Play and see if you can purchase cash items).