[RESOLVED] Pocket plants stop loading at 92% ... bye


#1

So my pocket plant stops loading at 92% ever since the latest update. I’ve been waiting the team to release another update for 2 weeks and today I can’t wait any longer, so I deleted the app and reinstall. It works! I enter the game successfully. But, all my data is gone… stupid me didn’t connect the game to Game Center :pensive: i can’t afford another round of time and effort to restart everything and I decided to just say bye to it…


#2

There’s already a large thread about this issue and many people are getting their data restored.


#3

Hi, sorry to hear that you are also affected by the data loss issue. Can you please let us know your old game id or your device name (found in settings -> general -> about )?

We are sorry the build takes this long because normally a new build will take a minimum of 1 weeks’ time since the whole process involves finding the issue + fixing the issue + QA + publisher’s approval + app store’s approval, not to mention it is a very tricky bug.

We’ll keep you updated as soon as the build is live. Thank you very much for your patience and support!


#4

@Boomboomboom

The loading issue fix update (v2.2.6) is now live in both stores. Please let me know how you go with this update.

Thank you for your patience with us.


#5

Hi Marspark,

I don’t have my old id… my account name is Winnniee, please let me know if there’s anything else you need for me to get back my account?:frowning:


#6

Can I please grab your current game ID? The ID is found on the game settings page. Thank you!


#7

Hi Marspark,

My current game id is MCsMPUKp!


#8

Hey marspark, sorry my game name is Winnieee instead.

I got 5 worlds, 100 plants and 24 super plants


#9

Hi,

I’ve found your previous progress and have transferred it to the new ID. Would you like to check if everything is OK now? Thank you!


#10

Hi,

Yes! Everything is there!

Thank you SO MUCH!!!


#11

The same thing happened. I deleted the game and reinstalled it, but all my data is lost.