[Resolved] Game data lost after update

I updated to the latest version and then the game reverted back to a brand new game starting from the beginning. I closed out the app and now I can no longer even open it. It just crashes and closes. How can I restore my old saved game? My old ID was v3qfE~A$g. My new ID is vnCiwvBEg.

Hi Mp905,

Sorry to know you are having issues with the game. I’ve transferred the previous progress to the new ID. Would you like to double check if you can access it now?

If you are still having the crash issue and can’t get in the game, I’m afraid you need to delete and reinstall the app. You might need us to transfer the progress again as the game ID will be reset each time you reinstall.

Please let me know how you go with this.