Please download our latest version (v2.2.6) which has just gone live today. If you are still having this issue, please do not hesitate to contact us!
If you are with 2.1.10 and cannot sync steps with Fitbit, this is a known issue and we are working on it urgently.
In the meantime, can you please list your device model and operation system version in this post? Also can you please try to sync again after midnight of your time zone and let us know if it starts working again?
We are very sorry for any inconvenience caused and thank you very much for your patience and support!
Hello again … any idea when this bug may be fixed ? I’m using my phone for steps in the meantime but it is slowing down my progress
Ps love the game …hope more worlds will be added before I reach the end !!
II have an iPhone 6 - 10.3.1 as well - Fitbit steps won’t sync at all- I had 20k today too! I’m wondering if I should switch it back to sync with my phone?
Player ID- MCN4CA74p
Getting amethysts is already so hard and now I’ve lost 20,000 steps worth. Progressing through this game is like swimming through molasses.
I tried to sync to my phone instead and got this message… Seriously?!
Hi everyone, @jihavan@Doreen@Kalidarl@LewesGirl@Ayang199 we’ve found the cause of the issue. We’ll submit a build on Wednesday and hope Apple will approve it soon. Thank you for your information, it has helped us with the debug process.
version 10.3.1 (14E304)
game ID MnqyN*vQp
My Fitbit steps synced once on May 10, but by that time I had many more than my maximum storage. I lost a lot of steps! I immediately converted all of those steps, in case the problem wasn’t actually fixed. Good thing I did, as it hasn’t synced since.
I only wish I had converted the tens of thousands of steps I had when the system first became “stuck.” But at least I learned my lesson.
Hi everyone, @Emeowly@Doreen@editorgrrl@RevAleka@Dani we’ve submitted the build already, it normally takes about 4~5 days before it’s approved by Apple. I’ll update this ticket once it’s gone live. Thank you very much for your patience and support!