Reset leaderboard step counting


#1

Dear Wokamon.

I think i have bug in my wokamon. Today i see the leaderboard, i see my step “minus” -16616xx, and i walking and i check my step get more minus -17421xx. I see my friend not have “minus”. I try reinstal but not fix it, i get stress

Please reset my step counter. My account name is utakandila.


#2

Hi @utakandia

It’s a known bug and we are still fixing it, thanks for contacting us.


#3

@Shikudo-David

apparently, the problem comes from new data syncron…

27 nov. i syncron new step count data from google fit.
27 nov. i check my google fit, my google false detect my walk. I was at work reviewing a county road, I was driving at a very low speed and the google fit thing i walk, so i get more walk step… i delete that data from my google fit
28 nov. i syncron new step and got negative points.

is it possible to reset my leaderboard step counting?
weekly step counting is fine, but overall step counting get negative point…