Rerolled back to beginning?

Has this ever happened to anyone?

Waiting on reply from game team but it seems like my character has started from the beginning, yet I still have all my characters and gear??

I don’t understand what had happened.

Hopefully can be fixed… would hate to lose all the progress I’ve made.

Hi, thank you for reaching out. Have we talked over emails? If not, can you please send an email to mars.zhu@shikudo.com so we can help out. Thank you for your patience!