Purchased month and game progress disappeared

I purchased the month thing last night after starting an account. I connected it to Google Play before going to bed. When I logged on to play today my progress was gone and my purchase was also gone although the charge still shows on my bank account. I was hoping I could at least get my purchase restored.

Sorry for the delayed reply and the troubles you are experiencing. Can I please grab your game ID (located in the game settings page)?

Also, are you able to send us the game log (game setting > About us > Credits, and tap ‘Send Log’)? We are getting similar feedbacks on the issue, it would be great if we can get your help on this and resolve the issue permanently.

Thank you!