Purchase not working

I tried to buy the 20,000 silver with training money and it didn’t work. I hit it three times so I spend 60 and got nothing.

Hi @Candace_Miles, thank you for reaching out. Can I please grab your purchase receipt and game id to start the investigation? You can write to mars.zhu@shikudo.com for a faster response.

Thank you for your patience and sorry for any inconvenience caused.

Purchase receipts aren’t given unless you spend actual money. My issue is that I use items earned in the game to purchase other items that don’t show up. I just spend 160 fruit for two disenchant books that didn’t show up although the fruit disappeared.

Hi @Candace_Miles, can you please let us know your game id so we can start the investigation?