Phone was broken, lost progress

I was really enjoying Pocket Plants, but my phone was broken and I had to reinstall with a new phone. I wasn’t able to restore from backup, and now all my progress is gone. :frowning: I don’t know if it is possible at all to restore progress in any way because I don’t know my old account code. Is all hope lost?

Thank you…

Hi @Tamyururu

Are you using iOS or Android? Have you connected to either Game Center or Google Play?

Please let me know.