Not getting sunshine from ads that are supposed to give 3 sunshines

Focus Plant Bug
1

Some ads provide bonus of 3 sunshines, but I am noticing that I am not receiving them even after watching the complete ads.

Please settle the issue.

2

Hi, thank you for reaching out. This is probably due to a network connection issue. If it happens again, try to exit and re-enter the game. The number of sunshine will match the video watched count. Please let me know otherwise.

1 Like
3

Actually i think i was not clear in explaining the situation.

See, there are 6 ads daily which give 3 sunshines each. And then there are ads other than these 6, which are not meant for providing “daily” sunshines (say ads meant for increasing the “extra oomph” in “rainy the whale”); but still some of these ads provide 3 sunshines as a “bonus” just for watching that specific brand’s ad till the end (maybe they have such a tie up with your app for that purpose). I was mentioning about such bonus sunshine ads. It is also written at the bottom of such ads’ playback, that “Earn 3 sunshines √”. I am not receiving such bonus sunshines from such ads.

I hope I was clear. If you still dont get the problem, I will provide a screenshot the next time.

Thanks for the co operation, appreciate your help.

4

Screenshot_20210729-073428_Focus Plant
Screenshot_20210729-073428_Focus Plant1080×2340 178 KB
Screenshot_20210729-073425_Focus Plant
Screenshot_20210729-073425_Focus Plant1080×2340 179 KB
Screenshot_20210729-070623_Focus Plant
Screenshot_20210729-070623_Focus Plant1080×2340 146 KB
Screenshot_20210728-232141_Focus Plant
Screenshot_20210728-232141_Focus Plant1080×2340 173 KB

I am attaching screenshots for your reference. I was talking about not receiving sunshines from these ads. I hope you will understand the problem now.

5

Hi, thank you for letting us know. This is actually a copy issue. These ads have their own specific functionalities (skip waiting time, double focus rewards) so they won’t give away any extra sunshines. We’ll see if we can remove these copies.

Sorry for the confusion!

6

Actually I would receive sunshines from such ads in the past, over and above the specific function they are meant to serve. And I stopped receiving the extra sunshines from them recently. Which is why I complained.

Thanks.

1 Like