Not getting ad reward

Ads that are only 5 seconds will say “reward granted” but when I exit the ad, I have not gotten the respective reward and don’t count towards the weekly ads watched thing. This has only become a problem in the past few weeks, it was working fine before that.

Hi,

Thank you for reaching out. Do you mind to send a screenshot of the ad when you see them to mars.zhu@shikudo.com so we can forward them to our ad provider?

Thank you for your help!
Mars