No topazes or gems after watching advertisements

Hi. After watching advertisements, the app seems to crash and restart and no topazes/gems are given when the app restarts. This has been a frequent problem ever since the Halloweeb update (a couple of weeks now).


Same here, even after the newest Android update today.

Continuing the discussion from Advertisements won't close:

Just wanted to point out there are 2 topics discussing that watching advertisements forces the game to reload and doesn’t give users the opportunity to collect gems or (more importantly in my opinion) topazes.

In the other thread, @Snigdha_Das has been discussing that it seems to primarily/only be landscape ads that cause this problem.

Some video ads now work fine after the update, but I have still had the app crash twice. Both times on large value pink chest videos, which is especially frustrating because I could have skipped the video and still had a lot of crystals.