Lost my all off my data


#1

I have signed in and see that i lost all off my progress 3 worlds many stuff 4 monsters whats going wrong


#2

I to keep getting logged out and all of my progress topaz’s and purchases are never restored and I start back at ground zero. At this point I have spent at least $12 on this game only to have it forget my progress. At this point I’m going to give a bad review because that is complete and total b*******. I don’t even know if this message is going to be read by anybody because this format of communication is retarded. Thank you for your time if you exist.


#3

@Christopher_Dohmen @Jessica_Florer Thank you for reaching out and apologises to the delayed response. May I please grab your account if you have connected to Facebook? Also a few questions:

  1. Are you using iOS or Android?
  2. Does it happen after you updated to a new version?

Thanks,
Mars


#4

Ilogged in with Facebook yes and i have a android device. I dont think so that it was after a update


#5

Hi @Christopher_Dohmen thank you for getting back to me. Can you please message me your facebook nickname so I can check if we still have a backup of your old progress?


#6

Christopher Dohmen. Thats it.


#7

@Christopher_Dohmen Your data is broken due to a database update fault.

Instead of copying your data over which will erase your social data, I’ve sent you some topazes which should be enough to fast-track your old progress. You can collect them in the mail section.

My tip to back-track your old progress:

  1. Purchase the XP and crystals (1st slot with 100 topazes), but only once
  2. Level your monsters, level your accessories/worlds
  3. The value of purchasing XP and crystals should increase substaintally, then repeat the 1st step. To save some topazes, you can go take a walk and tap for a few minutes before purchasing again.

Please let me know if there’s any problems and thank you for your patience!


#8

I think it’s a little bit when you think that all the achievements can not be collected


#9

All the clothes I got from the lottery are gone, too, like the scooter at stu.


#10

That’s true, my bad I forgot to look at your achievement bonus and etc. I’ve sent you another batch of topazes and that should cover the loss of them.


#11

Thank you marspark many fit and fun