Lost honor medals at shop

I was buying a 6 stars item from the honor shop today. It didn’t give me what i selected and i lost 840 medals. Please help!

Hi @DeLao thank you for reaching out, can you please let me know your game id so we can check the log? Thanks!

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Magicnit is my id. Thank you for your help.

@DeLao, hmmm I can’t find your nick name, can I please grab the code (6 letters) under your nickname in the settings?

Q9465x is my id thank you

@marspark would you have any update on this issue?

Yep, I’ve sent you the missing honor points to your in-game mail. Thank you for your patience!

Thank you for your help @marspark

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