I had at least 2 years worth of work and friends and badges and gems saved up on my wokomon. I lost my Fitbit last January, but I would play the game every month or so, just to make sure that it was still working fine. I have Chronic pancreatitis and I was put in the hospital over the summer ands I was in too much pain to play any of my games. I just got a new Fitbit. A versa2 and when I synchwd everything and opened up all excited to get going again. Everything that I worked so hard for was gone and it started me over from scratch. It was not until after that that my da ughter removed my old Fitbit off of my Fitbit app. Is t here anyway to salvage what seems to be lost? I had at least four or Fivdifferent Monsters and clothing for all of them. I hope that you can help me. Thanks in advance. AJ
Hi, thank you for reaching out. A few questions to start with:
- Did you reinstall the game?
- Have you connected to a Facebook account?
Please let me know!
No I have not reinstalled the account and I do not sign in with AOL but I have always had it connected to AOL
Oops sorry Facebook. For some reason my brain is stuck back in AOL days lately. I have no idea why.
@AnjMcpz, thank you for the updated info. Can you please let me know your Facebook nickname so I can look up your data. You can send me a private message if it’s sensitive.
It’s the same as here. AnjMCPz. My name is Anjonette Pezan
Hi, I can’t find these names in our system. Can you please send me a screenshot of your 4th tab (the last tab on the right, which shows your Facebook nickname on the top of the screen)? Thank you!
Here is my profile link https://www.facebook.com/anjonette.pezan And I will add the ss. Not sure that I got what you wanted
Hi @AnjMcpz, I’ve found an account with 6 wokamons and 11 worlds. Is this your old progress or you just started over? If that’s your old progress, you can simply connect to Facebook again and retrieve your progress, please remember to choose ‘cloud’ when a data conflict window pops up.
Yessss that is my progress but it would not let me retrieve it! Thanks , I will try again. I have a new ifit watch so I was not sure if that was why it would not let me connect.
Thank you soo much!!! I got my monsters back!!
I made the mistake of linking my wokamon account to my Facebook so that I could add friends, and after doing that I lost everything!! I had 5 wokamons and 4 worlds. I tried restoring my purchases, but it said it was purchased on a different account? I know it wasn’t purchased on a different Apple account because I just purchased the walking pass a few days before I lost everything. What do I do??
Hi @Abfontaine, thank you for reaching out. Can you please send me a screenshot of your last tab (which shows your nickname) and your purchase receipt to email@example.com? I’ll see what I can do. Thank you for your patience!
I lost a few months of progress losing Wokamons and a completed world. I lost so many levels on each of the monsters too.
I think it was due to an iPhone update. 🤷🏻:pensive:
Hi, thank you for reaching out. Have you connected to Facebook or Apple id? If so, you can try to connect again to retrieve your old progress. Please let me know how it goes (you can write to firstname.lastname@example.org for a faster response).