I keep losing my steps!

I have 3 whole days of missing steps. The last 3 days. I went and walked an hour today and my total is zero. My step counter on my phone is working…?

This happened again!!

I walked over 6000 steps yesterday, logged in and they are missing. I still haven’t had a response to my last issue and am thinking about just moving to another app, which would suck because I have spent a lot of time leveling up my heroes. This didn’t use to happen and would really like this stuff fixed.