I’d like to reset my account and start over


I’d like to reset my account and start over.

Name: molly
Servers: truth lake
ID: n52jwd


Thank you for reaching out. Can you please

  1. Send us a screenshot of the settings page (which shows the game id) to verify your ownership
  2. Quit your current guild and don’t join the next tournament season

Once everything is set, we’ll remove your account next Tuesday.


I’d like to reset my account, too.
can you delete mine from database?

Hi @ayaaya,

Sure, can you please make sure you’ve left the current guild, and do not join the current arena season?

Please let me know when it’s done. You can email to mars.zhu@shikudo.com for faster response.


Hi @marspark ,
I left the current guild, but I don’t know how to exit the current arena season.
Can you tell me how?

I believe this has been resolved in our email conversation.