How to share? ...


#22

The share feature is still non-functional on V 2.4.12


#23

Sorry guys, we are investigating the update now.


#24

The share feature is still non-functional on V 2.4.14

This has now cost us 3 weekly bonuses. :cry:


#25

4 weekly bonuses. :cry:


#26

Hi everyone,

If you are still having the sharing issue in the latest update (Android v2.4.14, iOS v2.4.12), could you try the following?
Connect the game with a Kongregate account > manually save the game in the game settings > uninstall > reinstall

Please let me know if this still doesn’t resolve the sharing problem. Could you also leave your game IDs in your reply? I will send over some rubies to compensate the troubles caused.

Thanks,
Mars


#27

Hi @marspark,

I connected my game to Kongregate and Google Play. I cleared all data and uninstalled the game. I reinstalled and reconnected to both accounts. Unfortunately this did not correct the sharing issue.

At first progress was lost but after subsequent logins all appears to be good.

Game ID: v3EAQWe$!

Pixel XL
Android 8.1.0
Pocket Plants V2.4.14

Thanks,
@klawth


#28

Thanks for sticking with us, Mars. I’m sure this is at least as frustrating on your end as it is ours.

I followed the directions. Connected to Kongregate (I was already, actually). Manually saved. Uninstalled. Reinstalled. … AND, no change; still no way to “finalize” the share.

Game ID: Mn5H3_sEp
Phone: Pixel 1
OS: Android 8.0.0
Pocket Plants Version 2.4.14


#29

Thank you @klawth and @baileymb124! We are working to resolve the issue at the moment. The ruby compensation has been sent to your account, please go to game message page to claim them. :blush:


#30

Hi @marspark,

Thank you for the ruby compensation. It’s extra efforts like that that make players feel valued.

Is there a status update on the sharing bug?

Thanks,

@klawth


#31

Hi klawth,

We’ve located the bug. It’s an Android 8.0 system related issue and it will be fixed in the next update. We are preparing the submission this week, this should take 2-3 weeks for Kongregate and both stores to process.

Thanks,
Mars