Have bought the premium subscription bu4 doesn't work

I bought the premium subscription but i have ads shown and no specials unlocked. If i click on the subscription it says i already bought it. Have restart ist and reinstalled it. Nothing works. Pls help me.
My id: d4jgjr

Hi, thank you for reaching out. I think this issue has been resolved? Please email mars.zhu@shikudo.com if it hasn’t.