Failures within game

When I get an offer to double my offline crystal amount, or a ‘watch video to gain’ box, for either crystals or topaz, if I select yes they either vanish and I don’t receive the offer, or they freeze, box open with no contents, even though I can continue to play the game. It’s been happening for a few days, I’ve missed out on tons of rewards and it’s a bit frustrating.

Photo of box that opened, then froze and failed to do anything. I could continue the game with no other issues.

Hi @Veryannoyed, thank you for your feedback and we are very sorry for any inconvenience caused. We’ll get our devs to look into the issue and resolve it as soon as we can.