Facebook not connecting

Says not allowed to transfer data between different devices. Which makes no sense to me as I’ve only ever tried to use this app n this phone

Hi calonyr11

Could you tell us your game name (Facebook name) so we can find you in our database to check if there something wrong.

Carolyn Geason is my Facebook name

Thanks for your feedback

From the database I can see you only have 1 monster, is that right?