Disappearing equipment

I lost a bunch of set equipment recently, during several days. It’s extremely annoying, as 3 pieces of 6 star set are lost that way (I’m not sure what else is lost, if any, but these 3 are for sure, as I’m really keeping track on that equipment). It all happening in the following way: I’m buying a 6 star chest in Honor market, pick something, even check how it fits my character. Several hours later I start the game and the equipment is gone. Medals of honor are also gone. I really want my equipment back. Just today I lost a staff for warlock, a couple of days ago the same way ring and amulet disappeared (for mage and priest). Please help.

Hi, thank you for reaching out. Can I please grab your game id to investigate? Thank you for your patience!