Did not receive crystals purchased

I purchased the $1.99 pack of crystals and it shows up in my Apple receipts but I didn’t get them in the game.

My ID is: 942253

Hi, thank you for reaching out. I’ve sent the missing resources to your mail + some additional crystals for the trouble you’ve gone through. Happy walking!

BTW this is the 1st pure number ID I’ve ever seen in the game, you are a very lucky guy!