Hi Focus Plant team,
I’m reporting a data loss issue and would like help recovering my progress.
Player ID: y7dzgpg (please let me know if you need the full ID)
What happened:
- I had progress saved on my iPhone, with my account connected via Sign in with Apple (and also linked to Game Center).
- I installed Focus Plant on my iPad and opened the Account settings. It showed “Disconnect” for both Apple and Game Center, meaning the same accounts appeared already connected — but my iPad showed 0 raindrops and a fresh/empty garden instead of my existing progress.
- Following troubleshooting steps, I tapped “Disconnect” on the Apple sign-in button on my iPad, intending to reconnect and force a fresh sync.
- After that, I went back to check my iPhone, and all of my progress there had also been reset to 0 (raindrops, plants, gardeners — everything gone).
Both devices are signed in with the same Apple ID. I have not played, restarted a session, or made further account changes since discovering the data loss, in case that helps with recovery.
Could you please check your server-side backups for my account and restore my progress? Thank you for your help.