Hi, thank you for reaching out. Can you please visit the app store focus plant page and update the app to v2.9.11? It should sort out the issue.
Hello,
I am facing this issue on an iPhone 13. I tried uninstalling the app and also clear its data but it stills get stuck on the 30%. Can you help me? If not, do you know where can I find some support for this? Thank you.
Kind regards,
temdem.
Hi,
thank you for reaching out. I guess you’ve installed the latest version? If so, can you please try to reboot your phone then try again? Please let me know how it goes!
Hi.
Yes, I had already tried that. However, after your message, I followed these steps:
1- Uninstall the app
2- Reboot my phone
3- Download the latest version from the App Store
4- Reboot my phone again
5- Open the app
After this, I still have the same error.
Kind regards,
temdem.
We’ve just released a new version (v4.1.5) which optimized a few issues, can you please give it another try?
Hello again.
Unfortunately, after installing the latest version the error still persists. As I mentioned in the App Store review, I am using an iPhone 13 with iOS 17.7.1.
Thank you.
Kind regards,
temdem.