Bug. Where is my mage?

I bought a mage. but never received it. Where is it? Or at least give me a refund.

Hi @Susan_Zsnn, apologizes for the delay we just came back from the holiday. Can you please let me know your game ID? I’ll send you the package.

Thank you for your patience.

Thanks!
Mars

my game e id zpxp9z
thank you

Hi @Susan_Zsnn, I’ve just sent you the package, as well as some crystals for the trouble you went through. Happy walking!

Mars

thank you. I have received it.