Bought giftpack, didn't get anything

Yesterday I bought a giftpack for 8 euros that had full rogue set, I didn’t even receive the stuff that was included with it, at first I thought I’ll wait 6 hours till giftpack reset and my items will be unboxed or whatever, sent into my inbox? But nothing happened either.

My inventory was apparently full at a time. But inbox is a thing so they should just be here instead?

What can be done about this? I literally wasted 8 euros for nothing now.

EDIT: my id is zmgk3g.

Could you send us your transaction ID so that we can further investigate? The transaction ID should follow this format: GPA.1234-1234-1234-12345

Sent wrong payment ID in last one, ignore it, here’s the one I didn’t receive anything for:



Hi Hevaesi,

Thank you for your patience. We’ve resend the gift pack to your game inbox. Please let me know if you have any issues claiming the pack.


Despite visuals being bugged, I received what I payed for, thank you!

Thanks for pointing it out! We’ll get it fixed. Please let us know if you have any other issues or questions.

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This is very minor I guess but when I reached level 33 I didn’t get inbox notification right away, although opening it did show a new entry and I got my items without problems.

Oh and same visual bug was there (legendary/set item doesn’t have green background unlike in inventory), but besides that, nothing that affects gameplay :slight_smile:

Thank you guys, got me moving, and although there seemed to be a lot of bugs in this game, you guys fix them pretty fast.

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