Arena issue cannot collect reward

The arena just rolled over and I checked my inbox and cannot collect my reward. It says it was already collected but it is not reflecting on my arena account and is also not showing the email as read . Please help! That’s 800 points I cannot access.

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@Tristyn_Kayleigh_Tom my apologize to the late reply, may I grab your game id? Can you please confirm that it’s not added to your account? Did the game crash while you trying to collect them?

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