App keeps crashing even after reinstalling app


#1

Hi, the app has since keep crashing when I open the app. It was working fine earlier but now I am unable to load it. Please look into this.


#2

I have the same problem for my iPhone too. Kept crashing.


#3

Me too. The App keeps crashing with my iPhone, somebody please fix it.


#4

I have the same problem for my iPhone11


#5

@Aloy @Kirakira @Odyssey @9202329853f2ad7b746d Thank you for reaching out. A few questions:

  1. when does the crash happen?
  2. your game id so I can double check your data
  3. what did you do in the game before the game starts crashing (if you remember any)
  4. if you can send us a screen capture to mars.zhu@shikudo.com that’ll be very helpful!

Thank you!