App is freezing up when I try to sync my steps


#1

For 3 days now whenever I try to sync my steps from the health app it freezes up and crashes completely a minute later. So frustrating. I have tried restarting my phone numerous times, and tried changing anything possible to see if it fixes the issue but it continues to happen every time I try to sync :(. Using iOS 11.1.


#2

Hi Glga2007,

Do you remember roughly when the issue started? After the daylight saving ends?

Could you try to switch the tracking option to ‘Phone’? Leave it on for a day and switch it back to ‘Health’. Please let me know how you go with this.

Thanks,
Mars


#3

We just heard from another player, she updated the Health app and it fixed the issue. Please make sure you agree to share all Health data with Wokamon.


#4

Switching the sync option to phone fixed the issue, I was able to switch it right back to sync with health and the issue seems to be fixed. Thank you :slight_smile: