I have an iPhone XS Max, and any time I watch an ad for topaz, I can’t hit the X to close it out and collect my reward. I get stuck on that screen and watch the ad for nothing because the X is too far up on the screen. Can you please update and fix this?
Hi, thank you for reaching out. Can you please send us a screenshot so we can check with our ad provider? You can either post it here or send to firstname.lastname@example.org. Thank you for your patience!
The same this is happening to me on iOS on my iPhone 11. The x in the add appears in the top left corner where the time is displayed on my phone. It won’t let me click out of the ad, and I have to force close the app to get out of that screen.
@Erin_Peterson thank you for this. Is this for Wokamon? We’ll talk to our ad provider.
Yes this is for Wokamon.