Ad video not working


#1

hi, im facing a problem whereas the ad videos are all not loading and the notification telling me to try again later keeps on popping up :frowning:
can yall fix it for me please? thank you!


#2

Hi, thank you for reaching out. Can you please let us know where do you live and we’ll check with our ad provider? We are currently experiencing a shortage of video ads because of the pandemic.


#3

I keep getting the same; I’ve missed a lot of gardeners because of it. Is there any way it could just go straight to the chest if there’s no ad to show?


#4

Unfortunately the ad chest can only be opened with an ad. Can you please let me know where do you live and are you with iOS or Android? We’ll check with our ad provider.