Hello hello
I would like to find out why is my account being banned? It was fine earlier except for the occasional frozen screens (the last couple of days) Sadness in the air :’(
Hope to hear from you soon.
Sorry for the inconvenience caused. How is it now?
Yes, am able to logged in now! 
and started catching up on my missed rubies and amethyst collection due to the logged out .
Thank you very much for your swift reply! May I asked wh
at happened? A technically glitch?
We had some technical issues with the anti-cheat system and it was picking up some accounts by error. We patched a fix however a minority of players are still affected. We are looking into the issue now and hopefully fix it permanently.
Thank you for your patience with us!
It is, thanks! 
1 Like
Hi @Scrappy sorry for the late reply. I’ve unlocked your account and sent some rubies for the trouble you’ve gone through. Thank you for your patience!
您好，我已经解封了您的账号，已经在另外一个帖子回复您了。
Thanks! Looks good now.