Account Banned? :’(


#1

Hello hello

I would like to find out why is my account being banned? It was fine earlier except for the occasional frozen screens (the last couple of days) Sadness in the air :’(

Hope to hear from you soon.


#2

Sorry for the inconvenience caused. How is it now?


#3

I just found that my account has also been banned and I don’t understand why.


#4

Yes, am able to logged in now! :slight_smile: and started catching up on my missed rubies and amethyst collection due to the logged out .

Thank you very much for your swift reply! May I asked wh
at happened? A technically glitch?


#5

Sorry @nik, the account should OK now.


#6

We had some technical issues with the anti-cheat system and it was picking up some accounts by error. We patched a fix however a minority of players are still affected. We are looking into the issue now and hopefully fix it permanently.

Thank you for your patience with us!


#7

It is, thanks! :slightly_smiling_face:


#8

This happened to me, too.


#9

我出现了同样的问题,账号被禁用,我很早就收集完所有的植物了,最近似乎出现过卡屏,但没有其他问题。


#10

Hi @Scrappy sorry for the late reply. I’ve unlocked your account and sent some rubies for the trouble you’ve gone through. Thank you for your patience!


#11

您好,我已经解封了您的账号,已经在另外一个帖子回复您了。


#12

Thanks! Looks good now.