Activity is not correct


#1

There are two numbers showing in my activity, one is the correct number with the correct time frame, 12:00 am - current time , the second number starts at 12:00 am -11:45am.


#2

Hi @Nacyanne

Could you give us a screenshot so we can better spot the problem?

David@Wokamon


#3


#4

From what we have tested, it may because Fitbit give us cumulative number of steps, how much steps does it show on Fitbit app?


#5

The bottom number reflects the number on my Fitbit. This does not happen everyday, but more days than not.


#6

And now it is showing yesterday’s steps are done today. Today I should have 103 steps.


#7

I tested out your theory. Yesterday I did not sink until the end of the day. I checked and made sure my steps for the day were 0,then synced with my Fitbit. As you can see there are 2 separated step counts which have been added together. The correct step count is 2038. This could be a fun and motivational game, too bad you can’t get the step count issue resolved.


#8