[WIP] Progress loss and restoring


#188

Dead all, my account has just gone I can’t recuperate it. I don’t remember my id, only my google id (MockingSword2031).
Here you can see the latest results before losing everything.

Could you please help?


#189

Hi VERA, can you please reinstall the game and give me the new id? I can track back your old account with it.


#190

New ID should ne this one: YnmYir3g*

Is it?

Vera


#191

@VERA can you please check if it’s restored?

Thanks,
Mars


#192

After you restored my account the first time every thing was fine, but the game started to stop loading at 91% again and I haven’t been able to access the game for about a week. Please let me know if there’s anything that I should do or if you can do something, thanks!


#193

hihi…

another 91% victim who uninstalled and reinstalled and lost my data…

old ID - FChMssWrg
new ID - Mn5rWd@p@

thank you!!! i love your game…!!! and left feedback…! <3
faery hugs n wishes
fae nadine


#194

It worked but now it’s stuck at 91% again. It’s happening too often :cry:
Old ID is v3G~kdjP!
New ID is YnEetRhg!


#195

I lost my information game but I don’t remember my id but I know the user that I have li2f5
That’s the new id that they give me vC_HgXDi!


#196

Hi @Lenalap, we’ve submitted an update to Appstore and Google Play which should get approved within 3~4 days. In the meanwhile, if you wish to continue, I’m afraid restoring again would be the only option. Please let me know your old/new IDs so we can transfer the data for you.

Again sorry for any inconvenience caused and thank you very much for your patience and support.

Best,
Mars


#197

Hi @fae_nadine your data is transferred, please let me know if you are having any issues.

Also we’ve submitted an update to Appstore and Google Play which should get approved within 3~4 days. Again sorry for any inconvenience caused and thank you very much for your patience and support.

Best,


#198

Hi @bagelbolt your data is transferred, please let me know if you are having any issues.

Also we’ve submitted an update to Appstore and Google Play which should get approved within 3~4 days. Again sorry for any inconvenience caused and thank you very much for your patience and support.

Best,


#199

Hi @li2f5 your data is transferred, please let me know if you are having any issues.

Also we’ve submitted an update to Appstore and Google Play which should get approved within 3~4 days. Again sorry for any inconvenience caused and thank you very much for your patience and support.

Best,


#200

I had the stuck at 91% issue and tried reinstalling. But, my progress didn’t load from my connected Google Play account.

Here’s my new ID: YCAsDGBp@
Old username: Kat

Is there any way my old data can be restored? Thank you!


#201

Hi KTT,

Sorry to know you are having the issues with the game. I have transferred the data over to the new ID, would you like to check if the progress is back now? Thank you!


#202

Hello marspark,
I was unable to play for several days due to the 91% bug. I finally ended up uninstalling/reinstalling and now my data is lost. I couldn’t get my old account ID because I couldn’t open the game but I was connected via Facebook. My new ID is vnjcC_!B*
Please help!

If I can’t get my progress back, I will have to delete the game. I’m not interested in starting over. I was almost finished with the ice world.


#203

Yes, my progress has been restored. Thank you!


#205

Hey! Thanks for the quick reply! I’m sorry I took so long to get back to you. Now it’s not loading past 91% again. Should I try redownloading the game another time? Thanks!


#206

Hi, a few days back, i was stuck at 92% bug. I uninstalled and reinstalled the app and it worked for me. Now the game has restarted but I can’t seem to go back to my previous progress even if I’ve connected with Google Play. Please advise. Thank you.

Game id: FCLDWAnxii


#207

I reinstalled the app again after loading got stuck at 91% and it set my progress back to level 21 again. My username is emmersly and my game id is v3cTsq-C!


#208

Hello, I was having difficulty loading the game since yesterday so I reinstalled. Unlike last time I reinstalled, it automatically loaded but my progress but from a month back (-5 levels). I’m already at the ice world the last time I played (I just unlocked the cat blob one!). I hope you can help me restore my data. :frowning:

Game ID: MnJ+*EnsB