Step count issue


#1

I have connected the step to my phone since I play this game but it’s just stop in 246 steps after I updated the game. Please assist.

Thank you


#2

Hi,

Sorry to hear that you are having issues with Pocket Plants. Are you with iOS or Android?

Thanks,
Mars


#3

I am with iOS…


#4

Could you check for me if the following access has been granted:

If you have both iPhone and Apple Watch
1. Health app access
Please go to Health App > Sources > Pocket Plants > Allow Pocket Plants to read step information
2. Motion activity access
Please go to iPhone settings > Privacy > Motion and Fitness > Pocket Plants (make sure the button is ticked)

If you only have iPhone
Motion activity access
Please go to iPhone settings > Privacy > Motion and Fitness > Pocket Plants (make sure the button is ticked)

Please refer the attached for details and let me know if the game is still not counting any steps with these access on.



#5

I have just ticked the button and it solved my issue… Thank you very much…