How to sync with Fitbit?


#20

I can’t see any of the pictures. I’ve tried refreshing the page.


#21

My Fitbit is syncing but my steps aren’t registering to the weekly leader board


#22

Could you give us some screenshots so we can better recognize this.


#23


#24


#25

Hi

Thanks for the screenshots, you can try go to Wokamon - Settings - Save game and see if it will show steps in Friends.


#26


#27


#28

There is no change in my numbers on the leader ship board


#29

Thanks for these screenshots, we will further investigate it.


#30

Hi, fitbit was able to connect but the app wont register my steps. Thanks!


#31

By the way, my phone model is htc one m8.


#32

I recently got the app ‘wokamon’ and I have synced my FitBit to it (in the settings). I press the FitBit button to ‘sync data’ and it comes up with “No activity since you’ve started wokamon, click here for instructions”.
I have gone to the apps area on the FitBit website, and deleted the access and ‘re-accessed’ is.
But it’s still saying it.

P.S. I also, refreshed the FitBit app too.


#33

Hi @CrazyCat_96, I"m sorry to hear you are having issues with the game. Can you please try to download another Fitbit compatible app (https://www.fitbit.com/partnership) and see if the sync works for you? Can you also please try to refresh your Fitbit steps again under a good internet connection and then sync with Wokamon after waiting for a few minutes?

Please let me know the outcomes.

Thanks,
Mars


#34

Every time I go to upload my data to the wokaman app it says there is no new data from my Fitbit. I have uninstalled and reinstalled both apps made sure I refreshed my Fitbit three times before going to wokaman. Still nothing is working.


#35

THe app not sync with my Fitbit. My Fitbit is all synced but the app says there are no step updates. It deleted and reinstalled the app


#36

Hi @Dforbus, sorry for the late reply. Can you please try to download another Fitbit compatible app (https://www.fitbit.com/partnership) and see if the sync works for you? Just want to narrow down the cause of the issue.

Please let me know the outcomes.

Thanks,
Mars


#37

Hi @Janita1544, sorry for the late reply. Can you please try to download another Fitbit compatible app (https://www.fitbit.com/partnership) and see if the sync works for you? Just want to narrow down the cause of the issue.

Please let me know the outcomes.

Thanks,
Mars


#38

thanks for the tips marspark. i know it was not me asking that, but i still would like to know if you don’t mind me asking questions as well in case i would have some? thanks!


#39

@Orden1982 sure please shoot them through!