I only play the game in my cellphone.
Sometimes I have the game running in the background, but not always. Either way the step counter worked fine a few weeks ago. My counter is currently stuck at 298.
I deleted the game and then reinstall it. The app recover my game exactly as I have it without going through the tutorial. I'm not sure if that's relevant?
Sorry for the weird english, it's not my first language.
Any information would be helpful.